At kekariya, we believe gambling should always be a form of entertainment — never a source of stress or financial hardship. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and support they need to keep their gaming experience positive, controlled, and enjoyable.
kekariya has built a comprehensive suite of player-protection features directly into your account dashboard. Every tool is available to all registered players in Bangladesh at no cost and with no waiting period.
Set a maximum deposit amount per day, per week, or per month directly from your account settings. Once your chosen limit is reached, deposits are automatically blocked until the period resets. Lowering your limit takes effect immediately; raising it includes a 24-hour cooling-off delay to protect against impulsive decisions.
Define the maximum number of hours you want to spend on the Platform each day. When your session limit approaches, kekariya displays a gentle on-screen reminder. When it is reached, your session is ended automatically and you are required to confirm you wish to continue — adding a deliberate pause before any further play.
Enable periodic reality-check pop-ups that appear at regular intervals during your gaming session — every 30 minutes, 1 hour, or 2 hours. Each pop-up displays how long you have been playing and how much you have wagered during the session, keeping you accurately informed and in full control of your play.
Take a short break from gambling without permanently closing your account. Time-out periods of 24 hours, 48 hours, 7 days, or 30 days are available. During a time-out your account remains open for viewing purposes but all wagering, deposits, and game access are suspended until the period expires.
If you feel gambling is becoming a problem, you can self-exclude your kekariya account for a minimum of 6 months or permanently. Self-exclusion blocks all access to the Platform, cancels active bonuses, and — where technically feasible — suppresses any marketing communications to your registered contact details.
Beyond deposit limits, kekariya also allows you to set a maximum net loss threshold over a rolling 24-hour, 7-day, or 30-day period. If your net losses reach the limit you have set, further wagering is paused for the remainder of that period, regardless of how much balance remains in your account wallet.
kekariya is Bangladesh's trusted online casino and sports betting platform, and we take our duty of care to players seriously. Gambling is a form of entertainment that millions of adults across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh enjoy safely every day. But we also recognise that for a small number of people, gambling can develop into something that causes real harm — to their finances, their relationships, and their mental wellbeing.
That is why kekariya has invested in a comprehensive Responsible Gaming framework that goes beyond minimum requirements. We do not just provide tools — we actively monitor player behaviour for signs of problem gambling and reach out proactively when our systems detect unusual patterns such as rapid increases in bet sizes, extended unbroken sessions, or repeated failed attempts to reverse self-exclusion decisions.
Our Responsible Gaming commitment is built on four pillars: Prevention (age verification and player education), Control (deposit limits, session controls, and loss limits), Intervention (proactive monitoring and support outreach), and Recovery (self-exclusion tools and referrals to professional support services). Every policy on this page flows from one or more of these four pillars.
All Responsible Gaming tools described on this page are available free of charge to every registered kekariya player. No premium subscription or special account tier is required to access deposit limits, self-exclusion, or reality checks. These are standard features built into every account.
kekariya also trains its customer support team — available 24 hours a day, 7 days a week — to identify distress signals in player communications and to respond sensitively and constructively. If a support agent believes a player may be experiencing gambling-related difficulties, they are trained to share information about responsible gaming tools and professional support resources, all in a non-judgmental way.
18+ Only. The kekariya Platform is strictly for adults aged 18 and above. It is a criminal offence for anyone under the age of 18 to gamble with real money. If you are under 18 years old, you must not attempt to register or use any feature of the Platform.
kekariya enforces a strict minimum age policy of 18 years for all registered players. During account registration, every player is required to declare their date of birth. This declaration is subsequently verified through our KYC (Know Your Customer) process, which requires documentary proof of age — typically a National ID card, passport, or driver's licence — before any real-money deposits or withdrawals can be made.
If our verification team suspects that a player may be under the age of 18, that player's account will be suspended immediately, all real-money activity will be blocked, and a full verification request will be issued. If the player is unable to prove they are 18 or older, the account will be permanently closed and any deposited funds will be returned to the original payment method (bKash, Nagad, Rocket, Upay, or bank account) after deduction of any bonuses or promotional credits that were used.
If you share a device — smartphone, tablet, or computer — with younger family members, we strongly recommend the following steps to prevent underage access to gambling sites:
One of the most effective tools for responsible gambling is a pre-set deposit limit. kekariya allows every player to set personalised deposit limits that cap the total amount they can add to their account wallet over a defined time period. Setting a deposit limit costs nothing, takes effect immediately when reduced, and can be adjusted at any time through your account dashboard.
| Limit Type | Period | Effective When Reduced | Effective When Increased |
|---|---|---|---|
| Daily Deposit Limit | Rolling 24 hours | Immediately | After 24-hour cooling-off period |
| Weekly Deposit Limit | Rolling 7 days | Immediately | After 24-hour cooling-off period |
| Monthly Deposit Limit | Rolling 30 days | Immediately | After 24-hour cooling-off period |
The deliberate 24-hour delay on limit increases is an intentional safeguard. It is designed to prevent players from impulsively raising their own limits during a losing session or after an emotionally charged gaming experience. The cooling-off period gives you time to reconsider and ensures that any increase in your spending cap reflects a calm, considered decision rather than an in-the-moment reaction.
To set or adjust your deposit limits, log in to your kekariya account, navigate to the Account Settings section, and select "Responsible Gaming". All limit changes are confirmed via a notification to your registered email address or mobile number.
kekariya recommends that all players — not just those who feel they may have a problem — set a monthly deposit limit as a baseline budgeting tool. Treating your gambling budget the same way you would treat any other entertainment expenditure (such as a monthly streaming subscription or dining-out budget) is a healthy habit that keeps gambling in its proper place as a leisure activity.
Sometimes the most responsible thing you can do is simply step away from the game for a while. kekariya's time-out and session control features make it easy to take a structured break without permanently closing your account.
In addition to time-out breaks, kekariya's session time limit feature lets you cap the maximum number of hours your account can be active in a single day. When you approach your daily session limit, a visible on-screen warning appears with a countdown. When the limit is reached, the session ends automatically. To continue playing, you must actively confirm a new session — a deliberate friction point designed to make you pause and reflect before continuing.
Reality checks are periodic pop-up notifications that appear during active gaming sessions. You can set the frequency to every 30 minutes, every hour, or every two hours. Each notification displays your total session time and net win/loss for that session, presented clearly in BDT (৳). Research consistently shows that players who use reality check features make more informed decisions about when to stop, particularly during extended sessions.
Self-exclusion is the most powerful tool available to players who feel that gambling is having a negative impact on their life. When you self-exclude from kekariya, your account is locked against all real-money activity for the duration of your chosen exclusion period. This is a serious step and one that kekariya fully supports — we would always rather a player choose self-exclusion than continue gambling in a way that causes them harm.
Self-exclusion cannot be reversed once applied. If you choose a 6-month exclusion, your account will remain locked for the full 6 months regardless of any subsequent request to reopen it. This is intentional — the effectiveness of self-exclusion depends on its being binding and non-negotiable during the exclusion period.
You can apply for self-exclusion in two ways: through your account dashboard (Account Settings → Responsible Gaming → Self-Exclusion) or by contacting our support team directly at [email protected] with the subject line "Self-Exclusion Request". Support-team-initiated exclusions are processed within 2 hours of receipt and are confirmed by email to your registered address.
Problem gambling can develop gradually and is often difficult to recognise in oneself. The list of warning signs below is not a clinical diagnosis — it is a practical guide to help you assess whether your relationship with gambling remains healthy. If you recognise several of these signs in your own behaviour, we strongly encourage you to use kekariya's self-exclusion tools and to seek professional support.
If you are unsure whether your gambling is problematic, consider completing a self-assessment questionnaire. The PGSI (Problem Gambling Severity Index) is a widely used validated tool that can help you understand your risk level. Our support team can point you to appropriate resources when you contact us at [email protected].
It is also important to recognise problem gambling in people close to you. If a family member or friend appears to be gambling excessively — withdrawing socially, experiencing unexplained financial difficulties, or showing signs of emotional distress related to gambling — you can contact kekariya's support team to request that we review the relevant account. We take third-party welfare concerns seriously and will investigate such reports in confidence.
Reaching out for help is a sign of strength, not weakness. If gambling is causing you difficulties — financial, emotional, or relationship-related — there are people and organisations that can help. kekariya's own support team is always the first point of contact for activating account-level tools such as self-exclusion and deposit limits. For clinical counselling and therapeutic support, we recommend speaking with a qualified professional.
Available 24/7 in English and Bengali. Contact us at [email protected] or via live chat in your account dashboard to activate any responsible gaming tool immediately.
If you believe you may have a gambling problem, speaking with a qualified counsellor or therapist is one of the most effective steps you can take. Mental health services are available in major cities including Dhaka, Chittagong, Sylhet, and Khulna.
Sometimes the most important first step is having an honest conversation with a family member or close friend about your gambling. Sharing your concerns with someone you trust can ease the burden and open the door to further support.
To activate any responsible gaming tool — deposit limits, session limits, time-out, loss limits, or self-exclusion — or to discuss a concern about your gambling, contact kekariya support using any of the following methods:
All responsible gaming requests — including self-exclusion applications and requests to reduce deposit limits — are treated as highest priority by our support team. Self-exclusion requests submitted by email are actioned within 2 hours; all other responsible gaming requests are processed within 24 hours.
While kekariya provides extensive tools and support for responsible gambling, a healthy gaming experience is ultimately a shared responsibility between the Platform and the player. kekariya fulfils its obligations by providing accurate information, effective tools, proactive monitoring, and responsive support. Players, in turn, are expected to engage with the Platform honestly and in good faith.
kekariya is here to make sure your time on our Platform is safe, fair, and enjoyable. We want every player in Bangladesh — whether you are watching the BPL in Dhaka, following the T20 World Cup, or enjoying slots on a quiet evening — to feel confident that you are in control of your gaming experience at all times.
If you ever have doubts, questions, or concerns — no matter how small — our support team is ready to help. Reaching out early is always better than waiting. We are on your side.
Now that you are familiar with kekariya's responsible gaming tools and policies, explore our full range of games and betting markets — knowing that your safety and wellbeing are always our top priority.